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	<title>Lucid Confusions &#187; Customer Service</title>
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	<description>An Indian’s Journey Through Marketing &#38; Life In General</description>
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		<title>The Secret of Getting Out of Business</title>
		<link>http://lucidconfusions.com/2009/10/08/the-secret-of-getting-out-of-business/</link>
		<comments>http://lucidconfusions.com/2009/10/08/the-secret-of-getting-out-of-business/#comments</comments>
		<pubDate>Thu, 08 Oct 2009 03:41:36 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[bad customer service]]></category>
		<category><![CDATA[supermarket]]></category>

		<guid isPermaLink="false">http://lucidconfusions.com/?p=274</guid>
		<description><![CDATA[There are two supermarkets serving the community where my parents live. Let&#8217;s call them Supermarket A and Supermarket B. Both supermarkets are national brands. In fact, Supermarket B has a legacy that is older than Supermarket A. Supermarket A is where I frequent, because my parents introduced me to them first. Last weekend, I decided [...]]]></description>
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		<slash:comments>3</slash:comments>
		</item>
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		<title>Mobile Spam &amp; Permission Marketing</title>
		<link>http://lucidconfusions.com/2009/09/30/mobile-spam-permission-marketing/</link>
		<comments>http://lucidconfusions.com/2009/09/30/mobile-spam-permission-marketing/#comments</comments>
		<pubDate>Wed, 30 Sep 2009 18:21:59 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing]]></category>
		<category><![CDATA[cellphone]]></category>
		<category><![CDATA[mobile]]></category>
		<category><![CDATA[permission marketing]]></category>

		<guid isPermaLink="false">http://lucidconfusions.com/?p=210</guid>
		<description><![CDATA[Just when I thought I had SPAM in control, at least in my email and blog comments (thanks to Akismet!), people find a new way to spam me. SMS. Vendors have this strange notion that if they send me a SMS, there is a better chance of me buying their product. Flash News: You are [...]]]></description>
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		<slash:comments>4</slash:comments>
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		<title>The customer is a jack ass</title>
		<link>http://lucidconfusions.com/2008/03/16/the-customer-is-a-jack-ass/</link>
		<comments>http://lucidconfusions.com/2008/03/16/the-customer-is-a-jack-ass/#comments</comments>
		<pubDate>Sun, 16 Mar 2008 15:08:56 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[bad customer service]]></category>
		<category><![CDATA[pantaloon]]></category>

		<guid isPermaLink="false">http://lucidconfusions.com/2008/03/16/the-customer-is-a-jack-ass/</guid>
		<description><![CDATA[That&#8217;s what I felt what Pantaloon was telling me. (For those who don&#8217;t know &#8211; &#8220;Pantaloon Retail (India) Limited, is India’s leading retailer that operates multiple retail formats in both the value and lifestyle segment of the Indian consumer market &#8211; from here.&#8221; I went there today to get some shirts. And I saw that [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
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		<title>Better</title>
		<link>http://lucidconfusions.com/2008/02/09/better/</link>
		<comments>http://lucidconfusions.com/2008/02/09/better/#comments</comments>
		<pubDate>Sat, 09 Feb 2008 18:47:40 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://lucidconfusions.com/2008/02/09/better/</guid>
		<description><![CDATA[It is better not to do business, if you don&#8217;t plan to give good (excellent and pleasing) customer service.]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Customer Service for India?</title>
		<link>http://lucidconfusions.com/2007/11/19/customer-service-for-india/</link>
		<comments>http://lucidconfusions.com/2007/11/19/customer-service-for-india/#comments</comments>
		<pubDate>Mon, 19 Nov 2007 18:55:26 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://lucidconfusions.com/?p=71</guid>
		<description><![CDATA[I think my bandwidth for accepting poor customer service is going down cause I am getting more and easily ticked nowadays for poor (atrocious) service. In the last one week, one customer service executive of a web company banged the phone down on me because I asked her for a clarification. She was kind enough [...]]]></description>
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		<slash:comments>1</slash:comments>
		</item>
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		<title>The Missing Contact</title>
		<link>http://lucidconfusions.com/2007/09/18/the-missing-contact/</link>
		<comments>http://lucidconfusions.com/2007/09/18/the-missing-contact/#comments</comments>
		<pubDate>Tue, 18 Sep 2007 07:37:41 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
				<category><![CDATA[Advertising]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://lucidconfusions.com/?p=43</guid>
		<description><![CDATA[Don&#8217;t Citibank customers or prospects need a number or email to contact for some information? Sure, there is a tab called Customer Service. It took me 30 minutes to figure out that it had the  information I needed. Sometimes, just using the right keywords is important, if not essential!]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>In the beginning, he took care of his employee</title>
		<link>http://lucidconfusions.com/2007/09/03/in-the-beginning-he-took-care-of-his-employee/</link>
		<comments>http://lucidconfusions.com/2007/09/03/in-the-beginning-he-took-care-of-his-employee/#comments</comments>
		<pubDate>Mon, 03 Sep 2007 19:14:47 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://lucidconfusions.com/?p=41</guid>
		<description><![CDATA[If you really want to make money from your business, please make sure you take care of the people who take care of your customers. Most business owners have very little or no direct interaction with their customers. So this becomes even more important then. It is easy to forget that your employees are also [...]]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Can&#8217;t I get a decent haircut?</title>
		<link>http://lucidconfusions.com/2007/09/03/cant-i-get-a-decent-haircut/</link>
		<comments>http://lucidconfusions.com/2007/09/03/cant-i-get-a-decent-haircut/#comments</comments>
		<pubDate>Mon, 03 Sep 2007 18:02:13 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://lucidconfusions.com/?p=40</guid>
		<description><![CDATA[All I asked for is a haircut. A simple haircut. No complexities. A simple medium cut. But, no I don&#8217;t get that. I deserve better. Who decides that? Not me, but my barber! He justifies to me why I shouldn&#8217;t get my hair cut the way I think it should be cut. Is it really [...]]]></description>
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		<slash:comments>2</slash:comments>
		</item>
		<item>
		<title>Giving importance where it is due</title>
		<link>http://lucidconfusions.com/2007/07/03/giving-importance-where-it-is-due/</link>
		<comments>http://lucidconfusions.com/2007/07/03/giving-importance-where-it-is-due/#comments</comments>
		<pubDate>Tue, 03 Jul 2007 07:50:56 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
				<category><![CDATA[Business]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Ideas]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://lucidconfusions.com/?p=27</guid>
		<description><![CDATA[For most businesses, the first mindset is &#8216;how do I make money out of this?&#8217;. It is never &#8211; &#8216;What can I provide to the customer?&#8217; &#8216;What is the value add that the customer gets?&#8217; I am not saying that we should not look at the viability of our business models but in the process [...]]]></description>
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		<slash:comments>4</slash:comments>
		</item>
		<item>
		<title>Keep it easy for the customer</title>
		<link>http://lucidconfusions.com/2007/07/02/keep-it-easy-for-the-customer/</link>
		<comments>http://lucidconfusions.com/2007/07/02/keep-it-easy-for-the-customer/#comments</comments>
		<pubDate>Mon, 02 Jul 2007 16:24:41 +0000</pubDate>
		<dc:creator>ashish</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Marketing]]></category>

		<guid isPermaLink="false">http://lucidconfusions.com/?p=25</guid>
		<description><![CDATA[You can have the best product or service in your category and suck on service and destroy the whole customer experience and tarnish the brand. I have a BSNL (largest Indian telecom provider &#8211; government owned) landline and broadband connection. What I love about their service is the 2Mbps connection. No other provider has been [...]]]></description>
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		<slash:comments>1</slash:comments>
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