If you really want to make money from your business, please make sure you take care of the people who take care of your customers.
Most business owners have very little or no direct interaction with their customers. So this becomes even more important then. It is easy to forget that your employees are also people who have dreams, ambitions and families.
It does not matter what the size of your organization is, good HR policies make a difference. And it is easy to identify a place where the people are taken well care of. Walk into any mall or retail store and you will know just after spending a minute there.
The minimum you should do is pay your employees on time – on the last day of the month. Every month. If you can’t do that, I think you should just shut down your business and get a job.
Remember, before there are customers, there were employees!